Working to exceed your expectations

Direct Energy is a North American market leader of integrated energy and related services. The secret to our success is simple; working every day to uphold these promises:

• We promise to make things easy, from the way we answer your questions to the way we present our plans and the ways you can contact us. We'll do our best to meet with you at your convenience and make sure that every interaction is a good experience.
• We promise to respect your property and respect your intelligence. We'll give you all the facts, do what we say we're going to do and leave things as clean as when we got there.
• We promise to stand behind our employees, our work and our products. If there’s a problem, we’ll do everything we can to make it right. We’ll earn your trust and then continue to live up to that standard.
• We promise to use our size and strength to benefit those around us, from our customers to the communities in which they live.