Our research and stakeholder engagement activities have helped us identify strategic priority issues on which Direct Energy focuses. The Direct Energy Materiality Matrix indicates these priority issues as:
- climate change and the environment
- customer service; and
- vulnerable customers and energy poverty.
In addition to these priority areas, we have unique strategies for addressing all of our impact areas. For more information on our impact areas, click here.
Direct Energy Materiality Matrix
The Direct Energy Materiality Matrix is used to determine the priority and scope of corporate responsibility activity – and to promote an internal and external understanding of the link between our corporate responsibility strategy and our business strategy. The findings of the Matrix guide us in identifying our Key Performance Indicators, our targets and program development priorities.