Changing an industry

From our inception in 2000, we’ve grown to become the largest energy retailer in North America, providing gas, electricity and related services to more than five million business and residential customers. By combining energy and home services, we’re able to offer a simple, one-company resource for natural gas and electricity, HVAC heating, ventillation and air conditioning (HVAC) equipment service and repair, and energy-efficient home improvements. Our Business Services supplies natural gas and electricity, energy advisory services and heating, ventilation and air conditioning (HVAC) services to commercial and industrial customers.

Offering our customers more

In only six years, Direct Energy has grown into a C$8 billion (US$6.4 billion) organization with more than 4,800 employees. Since 2000, we’ve invested more than C$2.4 billion in the Ontario economy and, in 2004, we expanded into the Alberta retail energy market by welcoming more than 1 million customer relationships from ATCO. In the U.S., we serve more than 1.5 million customers through our Direct Energy, CPL Retail Energy and WTU Retail Energy brands. In 2004, we also acquired Residential Services Group, the leading independent provider of heating, ventilation and air conditioning (HVAC) and plumbing services to expand the scope of our home service offerings in North America. In short, Direct Energy is an active participant on the energy value chain, working not only to provide our customers with the energy products they need, but also helping them to control costs in the process.