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Default Customer Frequently Asked Questions
Can you please explain to me who is responsible for what?
As of June 1, 2004, Direct Energy Business Services is the Default Supply provider for customers in the ATCO Electric distributor territory. ATCO Electric will continue to deliver the energy to your door, and Direct Energy Business Services (Default Supplier) will buy the energy on your behalf and send you your monthly energy bill.
I received a letter indicating that the administration rates for receiving Default Supply service are changing on June 1, 2007. Why is this happening?
Direct Energy Business Services will continue to provide customers with the same Default Supply flow-through pool price rates based on the market price for energy. The administration fees are in addition to the flow through pool price rates and are used to cover the costs associated with servicing Default Supply Customers. The changes are reflective of the costs required to provide this service and will be on your July bill (for usage in the month of June)
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I am a new customer that requires Default Supply service. What do I need to do?
Please contact a representative of Direct Energy Business Services (Default Supplier) at 1-866-465-1262 to discuss the requirements to receive this service. Please note that you should also contact ATCO Electric to ensure you have an active meter on site.
How do I pay my bill by PPP, internet or telephone banking?
Please register Direct Energy Business Services with your financial institution for electronic payments or contact a representative at 1-866-465-1262. Otherwise, you can pay your bills by cheque. If you pay by cheque, please make it out to Direct Energy Business Services.
How do I pay my bills electronically over the internet?
When using electronic bill payment, please use the following biller ID (for all banks EXCEPT Scotiabank): DIRECT ENERGY BUSINESS SERVICES-AB Due to limitations of character length, Scotiabank will be using the following biller ID: DIRECT ENERGY BUSINESS SERV-AB
Do I have to sign a contract? Do I have some choices for energy?
You do not have to sign a contract for Default Supply energy. If you are interested in a competitive contract, please contact us at 1-888-827-9811 to speak with an Account Manager.
Will ATCO Electric still respond to emergency situations?
Yes. You will still contact ATCO Electric directly for these services. Please continue to call ATCO Electric for all your power emergencies. For more information about ATCO Electric, visit their website: or call 1-800-668-2248.
About Direct Energy Business Services
Who is Direct Energy Business Services?
Direct Energy Business Services is a Direct Energy Partnership Business managed by Direct Energy Marketing Limited. Direct Energy Business Services was formed to service the needs of unregulated commercial customers who have more specific needs for energy products.
How long has Direct Energy Marketing Limited had operations in Canada?
Direct Energy Marketing Limited has been in business as a natural gas marketer since 1985. In 1997, Direct Energy Marketing Limited began retail-marketing operations in Ontario and Manitoba, becoming one of the largest natural gas retailing companies in Canada. In 2000, Centrica moved into North America by acquiring Direct Energy Marketing Limited, which currently supplies natural gas to 850,000 customers in Ontario and Manitoba and electricity to more than 550,000 customers in Ontario.
Where are your customers located?
Direct Energy has customers throughout North America, in places such as Texas, Michigan, Pennsylvania, Manitoba, Ontario, Alberta, Ohio and British Columbia.
Does Direct Energy Marketing Limited have operations in Alberta already?
Yes. Direct Energy Marketing Limited’s Western Canada office is in Calgary with a staff of 250. Direct Energy Marketing Limited operates approximately 3,000 gas wells in Alberta, which produce enough natural gas to supply approximately 300,000 homes.
