Get in touch with Direct Energy

• Hours of Operation
• Emergency Information
• A note from Clinton Roeder, Senior Vice President and General Manager, Canada

For service or information, please call:

1-866-374-6299 for customer inquires or
1-866-374-6288 for financial services.

Or fax us at:

1-877-777- 9607

Hours of Operation

Hours of Operation are:

7:00 a.m. - 9:00 p.m. Monday to Friday
8:00 a.m. - 4:30 p.m. Saturday

Alternatively, you can email us at deab_inquiries@directenergy.com or write to us at:

PO Box 2425, Edmonton AB, T5J 2R4

Emergency Information

If you have a Natural Gas or Electricity emergency please contact your Natural Gas Distributor or your Electric Wire Service Provider.

ATCO Electric

Emergency and repair 1-800-668-5506.

EPCOR

Emergency and repair, Edmonton 412-4500

ENMAX Power

Distribution Service Inquiries, Power Outages, Emergency and Repair
 1-877-579-7999

FORTIS

Power emergency and repair 310-WIRE (9473)

A note from Clinton Roeder, Senior Vice President and General Manager, Canada.

Valued Customer:

Here at Direct Energy, we place a premium on customer feedback. Your feedback will enable us to maintain the superior products and services that you’ve come to expect from us. Our business is about building long term relationships with our customers and it is only through delivering superior and repeatable customer experiences can we sustain this relationship. We look forward to hearing from you.

• Email your feedback to cw.roederab@directenergy.com or
• Mail your feedback to:
  
  Attention: Escalations Team
  10303 Jasper Avenue
  Suite 1850
  Edmonton, Alberta
  T5J 3N6

WE WILL RESPOND BY THE END OF THE NEXT BUSINESS DAY.

Regards,
Clinton Roeder

cw.roederab@directenergy.com