For service or information, please call:
1-866-374-6299 for customer inquires or
1-866-374-6288 for financial services.
Or fax us at:
1-877-777- 9607
Hours of Operation
Hours of Operation are:
7:00 a.m. - 9:00 p.m. Monday to Friday
8:00 a.m. - 4:30 p.m. Saturday
Alternatively, you can email us at deab_inquiries@directenergy.com or write to us at:
PO Box 2425, Edmonton AB, T5J 2R4
Emergency Information
If you have a Natural Gas or Electricity emergency please contact your Natural Gas Distributor or your Electric Wire Service Provider.
ATCO Electric
Emergency and repair 1-800-668-5506.
EPCOR
Emergency and repair, Edmonton 412-4500
ENMAX Power
Distribution Service Inquiries, Power Outages, Emergency and Repair
1-877-579-7999
FORTIS
Power emergency and repair 310-WIRE (9473)
