Emergency Numbers
In case of a natural gas emergency, such as a gas leak, please call this 24-hour emergency response toll-free number: 1-800-663-9911
Call Before You Dig:
Remember, for your safety you should contact before you dig. They provide a free line locate service so you know where you can dig safely. Call toll-free: 1-800-474-6886
Service
Natural Gas:
To speak with a Natural Gas Account Manager, please call toll-free 1-888-827-9811
Or send an email to: bc.business@directenergy.com
HVAC Services:
To speak with an HVAC Account Manager, please call toll-free 1-888-393-5553
Or send an email to: bc.business@directenergy.com
Building & Energy Management:
To speak with a Building & Energy Management Account Manager, please call toll-free 1-888-393-5553
Or send an email to: bc.business@directenergy.com
Inquiries & Requests
We invite you to
Or you may send mail inquiries and requests to our Direct Energy Business Services office in British Columbia:
Direct Energy Business Services:
810 Cliveden Avenue
Delta, BC
V3M 5R5
Business Relocation
If you are on contract and are relocating, please send your request by fax: 604-523-3092
We require a minimum of 30 days notice of business relocation. We will assess whether we have operations to service your new area and will provide an answer to you as quickly as possible.
Please include the following information in your written request:
- Customer Name
- Mailing address
- Service address
- Service account number (as stated on your bill)
- Service point status (as stated on your bill)
To update other account or site information, please call our Customer Care Centre at 1-888-827-9811, and have the above-noted information handy.
Or send an e-mail to: bc.business@directenergy.com
Feedback
If you have compliments or complaints, please let us know about them.
Please call toll-free 1-888-827- 9811
Or send an email to: bc.business@directenergy.com
