Switch your service to Direct Energy
Call us at 1-877-376-1445
Monday - Friday 8:00 am - 4:30 pm
General Questions
Call us at 1-877-376-1445
Monday - Friday 8:00 am - 4:30 pm
Email us at
bc@directenergy.com
Mail us at
Direct Energy
1788 5th Avenue West, Suite 309
Vancouver, BC V6J 1P2
Business Relocation
If you are on a natural gas Price Protection Plan and are moving, please send your relocation request by fax to 1-877-376-1444.
We require a minimum of 30 days notice of business relocation. We will assess whether we have operations to service your new area and will provide an answer to you as quickly as possible.
Please include the following information in your written request:
- Company Operating Name
- Company Legal Name
- Premise Address
- Account Number (as stated on your bill)
- Premise Number (as stated on your bill)
- Phone Number
To update other account or site information, please call our Customer Care Centre at 1-877-376-1445, and have the above-noted information handy. Or e-mail us at: bc@directenergy.com
Gas Emergencies
Call Terasen Gas at 1-800-663-9911
24 Hours
