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Monday - Friday 8:00 am - 4:30 pm

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bc@directenergy.com

Mail us at

Direct Energy
1788 5th Avenue West, Suite 309
Vancouver, BC V6J 1P2

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A note from Clinton Roeder, Senior Vice President and General Manager, Canada.

Valued Customer:

Here at Direct Energy, we place a premium on customer feedback. Your feedback will enable us to maintain the superior products and services that you’ve come to expect from us. Our business is about building long term relationships with our customers and it is only through delivering superior and repeatable customer experiences can we sustain this relationship. We look forward to hearing from you.

  • Email your feedback to cw.roederbc@directenergy.com or
  • Mail your feedback to:

    Attention: Escalations Team
    1788 West 5th Avenue
    Suite 309
    Vancouver, BC
    V6J 1P2

WE WILL RESPOND BY THE END OF THE NEXT BUSINESS DAY.

Regards,
Clinton Roeder

cw.roederbc@directenergy.com

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