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Direct Energy makes it easy to get the help you need so that you can get back to business. We have created a world-class customer care team, Direct Care, to ensure that you receive the level of service that you deserve.
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Emergency Information
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Your business is important to us. If you have comments or questions, we want to hear from you.
Contact Us
One number, one phone call – for service, sales and billing.
Think of this as your direct line to Direct Energy.
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Phone:
1-866-348-4193
Monday to Friday: 8:00 a.m. - 8:00 p.m. EST
Saturday: 8:00 a.m. - 5:00 p.m. EST
(Contact Center hours subject to change without notice) |
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Email:
csdirectenergy@directenergy.com |
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Fax:
1-800-457-9686 |
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Mail:
Direct Energy
PMB #51
7385 North State Route 3
Westerville, OH 43082 |
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Corporate Inquiries:
Direct Energy
12 Greenway Plaza, Suite 600
Houston, TX 77046
713-877-3500 |
Emergency situation
Natural Gas emergency: please call your local utility.
Power outage or other electrical emergency: contact your local electricity utility.
If the situation presents a danger, such as a fire or injury requiring an immediate response, call 911.
When calling:
- Give all the information.
- Speak clearly.
- State which emergency service is needed (fire, police, EMS).
- State your exact address.
- Stay on the line until your operator tells you to disconnect.
Updated: April 24, 2008
