Direct Energy makes it easy to get the help you need so that you can get back to business. Our definition of Customer Care is to get you to the person who can answer your question, explain a product or set up your service call as quickly as possible. Just click on a link and you’re in business. Simple -- right?
Emergency Numbers
In case of a natural gas emergency, please call your local provider. If the situation presents immediate danger, please call 9-1-1.
In case of a power outage or other electricity emergency, please call your electricity utility.
Call Before You Dig:
Remember, for your safety, you should locate underground lines to identify where you can dig safely.
In Winnipeg, call 204-480-1212
Service
Natural Gas, Electricity, HVAC Services or Building and Energy Management:
To speak with an Account Manager, please call 1-800-756-9431.
Inquiries & Requests
If you have a question or a request, we want to hear from you. Send your inquiry or request to our head office for a prompt response.
Direct Energy Business Services
2225 Sheppard Avenue East,
Atria III, Suite 100
Toronto, ON
M2J 5C2
Business Relocation
If you are on contract and are relocating, please send your request by fax: 204-943-1617.
We require a minimum of 30 days notice of business relocation. We will assess whether we have operations to service your new area and will provide an answer to you as quickly as possible.
Please include the following information in your written request:
- Customer Name
- Mailing address
- Service address
- Service account number (as stated on your bill)
- Service point status (as stated on your bill)
To update other account or site information, please call our Customer Care Centre at 1-800-756-9431, and have the above-noted information handy.
Feedback
Your business is important to us. If you have comments or questions, we want to hear from you.
Or, call toll-free 1-800-756-9431.
