General Frequently Asked Questions
Are you a part of my electric company?
Direct Energy is an approved supplier of electricity in Maryland and is independent from your local utility. We arrange the supply of electricity for our customers. The electricity is then delivered to you by your existing local utility.
If I switch electricity suppliers, will my reliability be affected?
By law, the utility is not allowed to provide different service levels to customers that have chosen an alternate supplier. You can rest assured that you will continue to receive the same level of electricity delivery, emergency response and meter reading from your current utility. Your utility service provider will not change, just the supplier of your electricity.
What do I do if my electricity goes out?
If your electricity goes out or you have an electricity emergency, call your local utility.
Are there any costs to enroll?
There are absolutely no costs to enroll.
If I choose Direct Energy, will my billing structure change?
In New Jersey, the local utility will continue to send you a bill. That bill will include the local utility charges as well as Direct Energy charges. You will continue to pay your local utility and your local utility will remit payment to Direct Energy for your electricity supply charges. In most cases, DE can offer consolidated billing.
What kinds of pricing options does Direct Energy offer?
Our Power Advantage suite offers an array of electricity products that are sure to fit your business' needs. Our Secure Advantage Plan offers stability and price certainty with our fixed prices. Or, if you prefer a variable monthly rate that closely mirrors what's going on in the market, then our Market Advantage Plan may be what you're looking for. For those who want the best of both worlds, try our Market Advantage Plus, where you have the ability to take advantage of changing market conditions and the comfort knowing your retail adders are fixed.
How dedicated is your company to this market? How do I know you'll stay?
Since 1997, Centrica's companies or their predecessors have been participating in the deregulated gas markets in several states. In fact, Direct Energy currently serves over 900,000 electricity customers in the United States - and we continue to grow. Our expertise and commitment to New Jersey ensures your business will always have the energy it needs at the price you deserve.
Is it easy to switch to Direct Energy?
Yes - becoming a Direct Energy customer is easy! We would be happy to prepare a free electricity-purchasing plan for your business. Simply email us at MidAtlanticSales@directenergy.com or call us at 1-866-983-0800 and an account manager will collect information to develop a customized electricity quote for your facility. We will provide the necessary documents to switch your account to Direct Energy, where you'll enjoy price control tailored to your business requirements.
Page Last Modified: October 31, 2006
