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Residential Customer Care

Don’t worry – this won’t be complicated. Our definition of Customer Care is to get you to the person who can answer your question, explain a product or set up your service call as quickly as possible. Just click on a link and you’re in business. Simple -- right?

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Emergency Information

 

Contact Us

By phone, by fax, by mail or online -- our customer service team is ready to respond.

Phone:
1-866-348-4193
Monday to Friday: 8:00 a.m. - 8:00 p.m. EST
Saturday: 8:00 a.m. - 5:00 p.m. EST
(Contact Center hours subject to change without notice)

 
Email:
Please email us at csdirectenergy@directenergy.com
 
Fax:
1-800-457-9686
 
Mail:
Direct Energy
PMB #51
7385 North State Route 3
Westerville, OH 43082
Corporate Inquiries:
Direct Energy
12 Greenway Plaza, Suite 600
Houston, TX 77046
713-877-3500

Emergency situation

Natural Gas emergency: please call your local utility.
Power outage or other electrical emergency: contact your local electricity utility.

If the situation presents a danger, such as a fire or injury requiring an immediate response, call 911.
When calling:

  • Give all the information.
  • Speak clearly.
  • State which emergency service is needed (fire, police, EMS).
  • State your exact address.
  • Stay on the line until your operator tells you to disconnect.

Updated: April 24, 2008

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Current Location: Michigan

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