Business Customer Care

Direct Energy makes it easy to get the help you need so that you can get back to business. We tailor our customer service to your business needs. Please select your typical spending to reach Customer Care that is pertinent to your business.

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Emergency Information

Feedback

Your business is important to us. If you have comments or questions, we want to hear from you.

Contact Us

One number, one phone call – for service, sales and billing.
Think of this as your direct line to Direct Energy.

Phone:
1-866-348-4193
Monday to Friday: 8:00 a.m. - 8:00 p.m. EST
Saturday: 8:00 a.m. - 5:00 p.m. EST
(Contact Center hours subject to change without notice)
 
Online Form:
Please use our online form
 
Fax:
1-800-457-9686
 
Mail:
Direct Energy
PMB #51
7385 North State Route 3
Westerville, OH 43082
Corporate Inquiries:
Direct Energy
12 Greenway Plaza, Suite 600
Houston, TX 77046
713-877-3500

Updated: May 24, 2008

 
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