Welcome!
The questions in this section come from consumers just like you, and we've compiled and answered the most frequently asked for your convenience.
Please let us know if you have additional comments or suggestions or if we can be of further assistance to you.
Just call us toll-free at 1-866-348-4194 or via email at Direct Energy, we will be happy to assist you.
Some Answers to General Questions You May Have
Are you a part of my electricity company?
No! Direct Energy is an approved supplier of electricity in New York. We arrange the supply of electricity for our customers, which is then delivered to you by your existing local utility.
What are the benefits to choosing Direct Energy’s fixed-rate plans?
As your electricity supplier, Direct Energy offers an electricity commodity price that will not increase for the set time period. The electricity commodity portion of your bill represents approximately two thirds of your total electricity bill. Utility supply rates will generally fluctuate monthly, but we offer a stable rate which will not increase especially during winter months! This "peace of mind" offer is available through our fixed price plans.
If I switch suppliers, will my reliability be affected?
No! By law, the utility is not allowed to provide different service levels to customers that have chosen an alternate supplier. You can rest assured that you will continue to receive the same level of electricity delivery, emergency response and meter reading from your current utility. Your utility service provider will not change, just the supplier of your electricity.
If I choose Direct Energy, will my billing structure change?
In New York, your local utility will continue to send you a bill. That bill will include the local utility’s charges as well as Direct Energy charges. Your local utility will remit payment to Direct Energy for your electricity supply charges.
What do I do if my electricity goes out?
If you have an electricity emergency, call your local utility.
What products are available?
Our product offerings vary by local utility service areas. Please visit our electricity page and enter your local utility service area to see what product options are available in your service area!
Are there any costs to enroll?
No, there are absolutely no costs to enroll.
Is it easy to switch to Direct Energy?
Yes! Our customer service specialists would be happy to enroll you with Direct Energy service. Please call our Customer Service Department at 1-866-348-4194. To expedite your enrollment process, please have your utility account number handy. You may find your utility account number on a bill or possibly on a cancelled check.
Page Last Modified: February 23, 2006
