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Business Customer Care

Direct Energy makes it easy to get the help you need so that you can get back to business. We tailor our customer service to your business needs. Please select your typical spending to reach Customer Care that is pertinent to your business.

Contact Us

By phone, email, fax or by mail – our customer service team is ready to respond.

Phone:
1-866-348-4193
Monday to Friday: 8:00 a.m. - 8:00 p.m. EST
Saturday: 8:00 a.m. - 5:00 p.m. EST
(Contact Center hours subject to change without notice)
 
Online Form:
Please use our online form
 
Fax:
1-800-457-9686
 
Mail:
Direct Energy
PMB #51
7385 North State Route 3
Westerville, OH 43082
Corporate Inquiries:
Direct Energy
12 Greenway Plaza, Suite 600
Houston, TX 77046
713-877-3500

Updated: May 24, 2008


Feedback

Your business is important to us. If you have comments or questions, we want to hear from you.

Phone:
1-888-566-9988
Email:
Please email us at csdirectenergy@directenergy.com
 


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Current Location: Ohio

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New! Carbon Neutral Gas Plan

Reduce your impact on the environment with Direct Energy carbon neutral natural gas.


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To enroll you will need:

  • your zip code and personal information
  • a current natural gas bill

To see the price plan for your area you will need you zip code:

See your price plan!

Utility areas we serve:

  • Dominion East Ohio
  • Columbia Gas of Ohio