A note from Clinton Roeder, Senior Vice President and General Manager, Canada.
Valued Customer:
Here at Direct Energy, we place a premium on customer feedback. Your feedback will enable us to maintain the superior products and services that you’ve come to expect from us. Our business is about building long term relationships with our customers and it is only through delivering superior and repeatable customer experiences can we sustain this relationship. We look forward to hearing from you.
- Email your feedback to cw.roeder@directenergy.com or
- Mail your feedback to:
Attention: Escalations Team
2225 Sheppard Avenue East
1st Floor, Atria III
Toronto, Ontario
M2J 5C2
WE WILL RESPOND BY THE END OF THE NEXT BUSINESS DAY.
Regards,
Clinton Roeder
cw.roeder@directenergy.com 
A message from the President of Home and Business Services North America
Dear valued Customer,
We are committed to delivering on our brand promise of Simple. Friendly. Direct. in all of our interactions with you. If you would like to share feedback with us or discuss our products and services, we want to hear from you. You can contact us in one of the following ways:
- Call the Home Services Executive Support Team 24 hours a day, 7 days a week at 1-866-907-7260
- Email your comments to Rj.huggard@directenergy.com (please note that the response time is within 24 hours)
- Mail or fax your feedback to:
Executive Support Team
80 Allstate Parkway
2nd Floor
Markham, Ontario
L3R 6H3
Fax: 905-943-6275
To help us assist you effectively please include your full name and mailing address (including postal code), the telephone number we have on record, and a brief explanation of why you are contacting us. Note: If you are contacting us about an issue that occurred at a different location, please include the full address of the appropriate location.
Thank you for taking the time to contact us.
With thanks,
Robert J. Huggard
President, Home and Business Services North America
Rj.huggard@directenergy.com
1-866-907-7260 |
