By phone, FAX or mail - our customer service team is ready to respond. Contact us by .
Moving?
We're packed and ready to move with you. All you have to do is let us know where you're going – and your Direct Energy service will be there waiting.
Home Services |
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By phone: |
1-800-266-3939 |
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By mail: |
Direct Energy Home Services
80 Allstate Parkway
2nd Floor
Markham, Ontario
L3R 6H3 |
Electricity & Natural Gas |
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By phone: |
1-800-348-2999 |
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By mail: |
Direct Energy
2225 Sheppard Ave. East, Suite 100
Attn: Customer Retention
Toronto, Ontario
M2J 5C2 |
If you're contacting us by mail, please include:
- Your full name
- Your new phone number
- Your current address
- Your new address
- Your account number
We'll take care of the rest before you've unpacked the boxes.
Emergency Information
In case of a power outage or other electrical emergency, contact your local electricity utility, and in a Natural Gas emergency, call your local utility. If the situation presents immediate danger, please call 911.
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Enbridge Gas Distribution: |
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Greater Toronto Area (Toronto) 416-447-4911
Eastern Ontario (Ottawa) 613-745-9101
Niagara Peninsula (Thorold) 905-685-4841
Union Gas: 1-877-969-0999
All other areas: 1-866-763-5427 |
Emergency Repairs for Home Services
Requiring immediate assistance? Please call 1-800-266-3939
Our representatives are available 24 hours a day - 7 days a week and will dispatch a service technician for emergencies or schedule appointments for routine repairs.
Need a Service Call?
New! Schedule Your Service Appointment
Do you need service maintenance?
Schedule a service appointment.
Whether you need a little A/C tune-up, a furnace repair or air ducts cleaned, you've come to the right place. We have more than 700 licensed technicians who not only know their stuff, but also know the value of showing up on time and leaving your house as clean as it was when they walked through the door. All you have to do is let us know when you want us to be there.
Before You Dig
Be safe! Visit the web site or call toll-free: 1-800-400-2255
Free In-home Estimate
Want us to come take a look? A Direct Energy Authorized Renovator will be more than happy to supply you with a no-obligation estimate for any home improvement project you have in mind.
to complete the online form, and one of our renovators will call to set up your appointment. It's that easy.
Variable Rate FAQs
Variable rates can be confusing. Get direct, no-nonsense answers to our most Frequently Asked Questions here.
