¹⁰ Conditional upon enrolling in Heating Plus Protection Plan. Your equipment must meet the eligibility requirement for the Plan. Initial repair must not exceed maximum retail value of $500. If upon diagnosis, repair is estimated to be above $500, customer may enrol in the Plan and pay the difference above $500, or decline to enrol in the Plan and be charged our standard repair rate of $99 diagnostic and charges for Labour time and parts.

¹¹ The Plan is effective for one year, regardless of method of payment and may be renewed on a yearly basis. You may cancel your Plan without penalty by providing notice within 10 days after your Protection Plan renewal date. Subject to exceptions in the Plan Terms and Conditions. Prices are based on a 12-month period and do not include GST and are subject to change. Direct Energy’s annual total parts and labour responsibility is limited to a maximum retail value of $1,000. See Plan Terms and Conditions for complete details.

¹² Non-emergency problems will be serviced as soon as possible. Service not available in all areas.