Know Your Rights as Our Natural Gas Customer
As North America's largest energy retailer, we are committed to ensuring the highest level of customer satisfaction. Our customers are protected under our Charter of Customer Rights, which includes:
- Identification to Our Customers: All agents and employees will clearly identify themselves. Sales materials and contracts will indicate the name, address and phone number of Direct Energy.
- Knowledgeable & Courteous Staff: You are entitled to prompt, courteous and knowledgeable service. Ask any questions you may have. If you are not satisfied with the answer, please contact a representative at 1-800-348-2999.
- True & Clear Disclosure: All communications and agreements will be in plain language that is truthful and not misleading.
- Understanding Your Contract: The contractual terms, including details about the cost, the term of the contract, and your right to cancel will be clearly stated. You are entitled to review and understand the terms and conditions of any agreement that you are asked to enter into, and to make your decision without undue pressure.
- Protection of Personal Information: Your personal information is protected from any inappropriate use and disclosure. Please read our .
- Questions & Concerns: Please immediately if you have any questions or concerns about the agreement or any service related matter.
Call toll-free: 1-800-348-2999
