Schedule or reschedule your service, maintenance and Gas Equipment Inspection appointments. It’s quick, easy and takes just a few simple steps.

Check what’s available. Our Service Availability Wizard will quickly let you see what’s available.

Service Availability Wizard

Emergency Repairs

Requiring immediate assistance? Please call 1-800-266-3939

Our representatives are available 24 hours a day - 7 days a week and will dispatch a service technician for emergencies or schedule appointments for routine repairs.

You may be able to save time and avoid unnecessary service calls by using our troubleshooting guides. Click the link below to see if there is a quick fix to your problem.

Troubleshooting Help

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™ Direct Energy and the Lightning Bolt design are either registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada. Use of such trademarks has been licensed by Direct Energy Marketing Limited to its various subsidiaries and affiliates.
© 2008 Direct Energy Marketing Limited, a subsidiary of Centrica plc. Centrica was created following the demerger of British Gas plc in 1997 and is now a leading supplier of energy and related services. To read more about Centrica plc please visit . Direct Energy Marketing Limited, under the name Direct Energy, is licensed to market natural gas in Ontario under Ontario Energy Board gas marketing license #GM-2004-0241 and to market electricity in Ontario under the Ontario Energy Board electricity retailing license #ER-2005-0226. Direct Energy is not affiliated with any regulated gas or electricity distributor.

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