New! Schedule Your Service Appointment
Do you need service maintenance for your water heater?
Schedule a service appointment. 
Emergency Repairs
Requiring immediate assistance?
Please call 1-800-266-3939
Our representatives are available 24 hours a day - 7 days a week and will dispatch a service technician for emergencies or schedule appointments for routine repairs.
Warm up to your water heater
You probably don't spend much time thinking about the water heater – until there's no hot water. Then you probably think about it a lot. At Direct Energy, we can help prevent those unbearably cold showers before they happen. And if you’re already experiencing problems with your water heater, we can fix it.
Worry-free rentals
Direct Energy believes that warm water should be worry free. That’s why we offer high-quality, energy-efficient water heaters designed to do one thing: work so well you won’t have to think about them. With our top-notch units, you’ll enjoy:
- One low monthly payment
- No initial cash outlay on the water heater*
- Lowered energy costs from increased efficiency
- Fast and reliable service
- Peace of mind
*Direct Energy Home Services covers the cost of installing the rental water heater to the existing venting and piping. If the existing venting and piping are not suitable for the rental water heater installation, additional installation and material costs will apply and are payable by the customer.
Did you just move to a new home?
Learn why renting may be best.
We're committed to our customers.
Read our terms of agreement in the Water Heater Rental Guide and Agreement.
Want to learn more?
Our Rental Specialists can answer your questions, walk you through the installation process and tell you more about the great products Direct Energy has to offer. Contact one today at 1-800-493-3034.
GreenSource Products
The Direct Energy family includes GreenSource Capital Limited, once founded as a company providing access to a network of private gas servicing and installation contracting firms in Ontario. Currently Greensource Capital is focused on providing excellent customer service to its current base. If you have any questions on billing or service of your Greensource water heater or heating & cooling application please do not hesitate to call toll free at 1-877-346-4733
New Regulation for Gas Burning Appliances -
Customer Advisory Notice
Effective August 1, 2007, the Technical Standards & Safety Authority (TSSA) has adopted new national code requirements regarding the installation of plastic venting systems for gas burning appliances such as water heaters, boilers and furnaces. This new regulation mandates that any new or replacement appliance installation must be completed with a venting material which is marked and complies with the new standard ULC S636 piping rather than unmarked PVC, CPVC or ABS piping which has been used for many years. This new code requirement has been adopted by all provinces across Canada and applies to every home in Ontario. Learn more from a (PDF)† or (PDF) providing further details on how the new requirement may affect your equipment.
If you have questions regarding the variance process or any other enquiries related to this requirement, visit .
† PDF files require the use of the free .
