Business Services Information
Direct Energy understands that cost savings and quality are only the beginning of a customer relationship. Great service is what makes the difference. We have created a world-class customer care team to ensure that you receive the level of service that you deserve.
Please feel free to contact us anytime to let us know how we can help keep your account running smoothly.
To obtain information about our products and services that best fit your business, please fill out our contact form. We will get back to you within 48 hours.
For Businesses Spending LESS Than $2,000/mo for Electricity
An account as important as yours requires Direct Care — operational staffing that is professional, experienced, accessible, and efficient. We have developed an experienced customer care team with your needs in mind.
To request a call from our customer service staff, please call toll-free 1-877-877-3268
For Businesses Spending MORE Than $2,000/mo for Electricity
An account as important as yours requires Direct Care — operational staffing that is professional, experienced, accessible, and efficient. We have developed an experienced customer care team with your needs in mind.
Our team of customer care experts has created a process that builds in reliability, quality, and service from the start. This ensures that every aspect of your experience with Direct Energy, including switching, meter reading, billing, and customer care is fast, accurate, and complete.
In fact, we have developed proprietary automation to track every transaction, from contract signing to billing, to ensure that each step of the process goes smoothly. We review your account data daily and send any issues to the appropriate parties immediately for quick resolution.
In summary, we help keep your business running smoothly. That is what great service is all about.
| Toll-free: |
1-866-547-2722 |
| Toll-free Fax: |
1-866-274-8666 |
| Write to: |
Direct Energy Business Services
909 Lake Carolyn Parkway, Suite 1100
Irving, TX 75039 |
Direct Care for Service, Reliability and Quality
Our Direct Care program is designed to provide you with a friendly and informative introduction to Direct Energy. This program begins once you sign your contract and continues until you receive your first bill.
You will receive a call from your Customer Care Specialist who will verify your billing information, identify any specific needs you have and give you a detailed explanation of the switching process.
A few weeks later we will call to let you know that you will soon receive your first Direct Energy bill. At this point our Direct Care program will provide you with ongoing service. Our Customer Care Specialists will always be available for any questions or issues that you may have regarding your account.
Or call toll-free: 1-866-547-2722
We are available weekdays from 8:00 a.m. to 5:00 p.m. Central Time.
