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Billing Questions
I just signed up with Direct Energy. When will I get my first bill?
You should receive your first bill about 30-45 days after your application for service is approved.
How do I read my bill?
Visit the How to Read Your Bill section of our website.
Who can I contact if I need to speak with someone about my bill?
Just call our Customer Care center toll-free at 1-877-877-3268. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm, CST. They'll be happy to give you any information you need about your bill.
How can I get the billing history for my account?
Just call our Customer Care center toll-free at 1-877-877-3268. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm, CST.
How can I get the usage history for my premise?
We are happy to provide this to you at no cost one time per year. To take advantage of this, just call our Customer Care center toll-free at 1-877-877-3268. Representatives are available to help you.
How can I find out my current account balance?
You can get up-to-date information on your account at any time by calling our Customer Care line, toll-free at 1-877-877-3268. You can also request a duplicate copy of your bill be sent to you in the mail. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm, CST and they'll be happy to let you know how to keep your account in good standing.
How do I notify you that I am a tax exempt customer?
Simply complete and return this form and your tax exempt status will be added to your account and you will no longer be charges sale tax.
Where can I pay my bill in person?
You may pay your bill in person at most Western Union outlets, as well as some grocery stores and pharmacies. To find a location near you, call our Customer Care center toll-free at 1-877-877-3268. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm, CST.
Can I get a duplicate copy of my bill?
Absolutely! Just call our Customer Care center toll-free at 1-877-877-3268. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm, CST.
I just switched to Direct Energy, but I just received a bill from my previous provider. What should I do?
Once you switch your service to Direct Energy, it takes approximately 45-60 days until you receive your first Direct Energy bill. You may receive a final bill from your previous Retail Electric Provider during that time. You should continue to pay your bill until you start receiving bills from Direct Energy to ensure that your power supply doesn’t get interrupted.
Can I change the date my bill is due?
We do not currently offer this option, but we hope to be able to provide this soon.
I think there's an error on my bill. What do I do?
Just call our Customer Care center toll-free at 1-877-877-3268. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm, CST.
