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Payment Questions
What payment plans are available?
Based on qualifications, customers may be eligible for one of our special payment arrangement plans. Currently, available plans include:
Budget Billing Program: customers can pay approximately the same amount each month subject to a quarterly adjustment based on actual consumption.
Payment Extension Plan: a short-term extension of the due date for full payment of past due bills.
Deferred Payment Plan: an extended payment plan where past due bills may be paid in installments over a specified time period.
Visit the Billing and Payment section of our website for more information. Or, call our Customer Care center toll-free at 1-877-877-3268. Representatives are available to help you Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm, CST. We will be happy to help you choose the most convenient payment option for your needs.
Where can I mail my payment?
You also have the option to pay your deposit by mailing in a check to one of the addresses below:
If you have a ten digit account number that begins with a ‘5’ (ex: 5123456789), please mail your payment to:
Direct Energy
PO Box 650273
Dallas, TX 75265-0273
For all other customers, please mail your payment to:
Direct Energy
PO Box 650272
Dallas, TX 75265-0272
Don’t forget to write your account number on your check or money order to ensure your payment is correctly applied to your account.
What if I need more time to pay my bill?
We may be able to offer a Payment Extension Plan that allows a short-term extension of the due date for full payment of past due bills under certain circumstances. Just call our Customer Care center toll-free at 1-877-877-3268, to find out if you're eligible. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm, CST for help with this feature.
When was my last payment received?
You can find that out at any time by calling our Customer Care line, toll-free at 1-877-877-3268. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm.
Can I pay my bill by credit card or debit card?
Yes!
You can pay your bill by direct debit from a checking or savings account by accessing our Automatic Payment Plan form 
(pdf 41KB) *
Or you can make a one-time payment with your debit or credit card by contacting our Customer Care center at 1-877-877-3268. You can also set up recurring debit or credit card by contacting Choice Pay toll-free at 1-877-306-9272 or visit www.choicepay.com. Please note that there is a small fee to set up this service.
Can I pay my bill by phone?
Yes, just call our Customer Care line, toll-free at 1-877-877-3268. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm, CST.
How many days before the due date should I mail my payment?
We suggest you mail your payment a minimum of 5 business days prior to the due date in order to make sure your payment is processed in a timely manner.
*The guaranteed price applies to the price per kilowatt-hour for the commodity portion of your of electricity service provided by Direct Energy. The guaranteed price does not include transmission and distribution service provider (TDSP) charges for the delivery of electricity to your service location, any non-recurring fees that may include service connection charges, meter installation charges, disconnection charges, reconnection charges, or any other fees charged by a party other than Direct Energy.
