Power Outages & Emergencies
Houston and surrounding areas:
CenterPoint Energy
1-800-332-7143, toll free or 713-207-2222
Dallas/Ft Worth and surrounding areas:
TXU Electric Delivery
1-888-313-4747, toll free
Texas New Mexico Power Service Area:
Texas New Mexico Power
1-888-866-7456, toll free
AEP Texas Central Company Service Area:
AEP Texas Central Company
1-866-223-8508, toll free
Stay safe during hurricane season
During this Hurricane Season, Direct Energy Offers Tips to Stay Safe
For the latest information visit www.nws.noaa.gov
Neighbor-to-Neighbor Program
Click here for a complete list of participating community agencies in your area.
Important Numbers
Switch your service to Direct Energy
Sign up online or call us at 1-888-305-3828
M-F 7:30am - 8pm or Sat 7:30am - 4pm.
Moving to a new location?
Call us at 1-888-305-3828,
M-F 7:30am - 8pm or Sat 7:30am - 4pm.
General Questions
Call us at 1-888-305-3828,
M-F 7:30am - 8pm or Sat 7:30am - 4pm
E-mail us at:
customerhelp@directenergy.com
For general correspondence only:
(not for payments)
Direct Energy
P.O. Box 56648
Houston, TX 77256-6648
Click here for payment address.
Automatic Payment Program
Sign up now
for Direct Energy's Automatic Payment Program
Multi-Family Program
If you currently live in an apartment community that participates in the Direct Energy Multi-Family Program, call us at 1-888-552-5596 for customer service help.
