Everything You Need to Know About Handling Your Statement
Because we customize our services to your business needs, please select your typical spending for billing and payment information that is pertinent to you.
- For Businesses Spending MORE than $2,000/month on Electricity
- For Businesses Spending LESS than $2,000/month on Electricity
Businesses Spending MORE than $2,000/month on Electricity
You can mail your payment check and remittance stub to:
Direct Energy Business Services
75 Remittance Dr
Suite 6467
Chicago, IL 60675-6467
Please call us toll-free at 1-866-547-2722
We are available Monday to Friday from 8:00 a.m. to 5:00 p.m. Central Time.
How to Read Your Bill:
Download How to Read Your Bill (pdf)*, an informative guide to understanding your statement.
Businesses Spending LESS than $2,000/month on Electricity
Once you switch, Direct Energy will send you your first bill approximately six to eight weeks after we receive the necessary account information from your local utility. Direct Energy will send out your electricity bill once per month. Use the information below to learn about your payment options and programs.
- Payment Options
- Automatic Payment Program
- Equal Payment Plan
Payment Options
In-Person Payments (IPP):
You can visit one of our In-Person Payment locations. Please allow 3 to 5 business days for the payment to be reflected on your account. For information on a location near you, call 1-888-IPP-PAYS (1-888-477-7297).
Western Union:
REGULAR PAYMENT—visit a Western Union location. Please allow 3 to 5 business days for the payment to be reflected on your account.
QUICK COLLECT—for a $12.95 fee, you can use the quick collect payment method. Be sure to communicate the following:
Code City: D Energy
Code State: Texas
Please allow 24 to 48 hours for the payment to be reflected on your account. For information on a location near you, call 1-800-325-4045 or 1-800-325-6000. Or visit
By Mail:
Your check or money order should be made payable to Direct Energy. If you have a ten digit account number that begins with a ‘5’ (ex: 5123456789), please mail your payment to:
Direct Energy
PO Box 650273
Dallas, TX 75265-0273
For all other customers, please mail your payment to:
Direct Energy
PO Box 650272
Dallas, TX 75265-0272
Payments sent by mail could take 7 to 10 business days to be reflected on your account.
ChoicePay:
Phone payments can be made with a major credit card (VISA, MasterCard or Discover) or through any checking or savings bank account by calling 1-877-306-9272. Or visit
You may also take advantage of ChoicePay’s convenient automated services. Please allow 48 hours for the payment to be reflected on your account.
Payment Options at Your Bank:
Direct Energy accepts payment through most banks either via the Internet or the telephone. Please contact your bank for more information on these payment options. Please allow 7 to 10 business days for the payment to be reflected on your account.
Home Banking - Online Payment:
When using your personal or business bank account to pay Direct Energy online, please ensure the correct Direct Energy "payee address" is used.
If you have a ten digit account number that begins with a ‘5’ (ex: 5123456789), please use:
Direct Energy
PO Box 650273
Dallas, TX 75265-0273
For all other customers, please use:
Direct Energy
PO Box 650272
Dallas, TX 75265-0272
Don't forget to include your account number on your online payment to ensure your payment is correctly applied to your account.
Automatic Payment Program
Simplify the process of paying the electric bill. Arrange to have payments debited from your business’ bank account to Direct Energy each month and the monthly statement will be marked paid.
Benefits of Automatic Payment Program
- No more checks to write
- Save money on postage
- Avoid late payment charges
- Avoid the hassle of your payment arriving late
- No additional charge
- Now you can make monthly payments on time
Download the Automatic Payment Program Authorization Form (pdf)
Fax your Automatic Payment request form, along with a void check, to: 1-866-791-4331.
Please allow 4-6 weeks for the Automatic Payment request to be processed.
Equal Payment Plan
Equal Payment Plan offers you a predictable monthly bill in which you pay approximately the same amount for electric service each month subject to a quarterly adjustment based on actual consumption.
The program is available to any customer whose Direct Energy account has no unpaid balance, regardless of credit history. You are required to have 12 months of actual or estimated usage history on your current premise in order to enroll in the plan. After one full year, Direct Energy will perform an account review to determine whether there is an over- or under-billing on the account based on your actual usage during the previous 12-month period. Direct Energy will credit your account for any over-billed amount and will bill you for any under-billed amount. Additionally, as part of the plan’s annual review process, Direct Energy will recalculate your monthly Equal Payment amount to reflect actual usage from the previous 12-month period.
* PDF files require the use of the free
