For information regarding restoration efforts contact your local Transmission and Distribution Service Provider (TDSP).
Power Outages & Emergencies
Houston and surrounding areas:
CenterPoint Energy
1-800-332-7143, toll free or 713-207-2222
Dallas/Ft Worth and surrounding areas:
TXU Electric Delivery
1-888-313-4747, toll free
Texas New Mexico Power Service Area:
Texas New Mexico Power
1-888-866-7456, toll free
AEP Texas Central Company Service Area:
AEP Texas Central Company
1-866-223-8508, toll free
Stay safe during hurricane season
During this Hurricane Season, Direct Energy Offers Tips to Stay Safe
For the latest information visit www.nws.noaa.gov
Neighbor-to-Neighbor Program
Click here for a complete list of participating community agencies in your area.
Important Notice to Our Customers
We have recently been experiencing high call volumes which may be impacting our ability to serve you.
We thank you for your patience and please be assured that we are aware of the situation and are working to correct these problems going forward. Your business is important to us and we thank you for letting us serve you.
Important Numbers
Switch your service to Direct Energy
Sign up online or call us at 1-888-305-3828
M-F 7:30am - 8pm or Sat 7:30am - 4pm.
Moving to a new location?
Call us at 1-888-305-3828,
M-F 7:30am - 8pm or Sat 7:30am - 4pm.
General Questions
Call us at 1-888-305-3828,
M-F 7:30am - 8pm or Sat 7:30am - 4pm
E-mail us at:
customerhelp@directenergy.com
For general correspondence only:
(not for payments)
Direct Energy
P.O. Box 56648
Houston, TX 77256-6648
Click here for payment address.
Automatic Payment Program
Sign up now
for Direct Energy's Automatic Payment Program
Multi-Family Program
If you currently live in an apartment community that participates in the Direct Energy Multi-Family Program, call us at 1-888-552-5596 for customer service help.
