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Entergy Solutions Questions
When did Direct Energy acquire Entergy Solutions' retail electricity business in Texas?
As of April 21 2006, Direct Energy acquired Entergy Solutions' retail electricity business in Texas.
What is the result of this action?
Direct Energy will now support and service all Entergy Solutions' Texas customers.
Will my prices go up?
Direct Energy will provide a protected kilowatt hour (kWh) price that is the same or lower than the price Entergy Solutions gave you. That price will not change for the term indicated in the letter from Direct Energy.
How will I know when the transfer has happened?
You will receive one last statement from Entergy Solutions, and then the following month it will be from Direct Energy – your new electricity provider.
Where do I pay my bill?
As long as you are receiving a bill from Entergy Solutions please continue to pay it through payment options supported by Entergy Solutions. For information about Entergy Solutions payment options please visit http://www.entergysolutions.com or please call the Entergy Solutions Care Center toll free Monday through Friday, 7 a.m. to 7 p.m., and Saturday, 7 a.m. to 12 p.m. CST
- Residential Customers: 1-866-368-3749
- Small Business Customers: 1-866-368-3749
- Commercial and Industrial Customers: 1-866-289-7693
After you’ve received your first bill from Direct Energy you have a variety of payment options to choose from. For information about Direct Energy’s payment options or call our Care Center toll-free Monday through Friday from 7:30 a.m. to 8:00 p.m., and Saturday from 7:30 a.m. to 4:00 p.m. CST.
- Residential Customers: 1-888-305-3828
- Small Business Customers: 1-877-877-3268
- Commercial and Industrial Customers: 1-866-547-2722
Who can I call if I have questions?
If you have any questions about your account, please call the Direct Energy Customer Care Center toll-free Monday through Friday from 7:30 a.m. to 8:00 p.m., and Saturday from 7:30 a.m. to 4:00 p.m. CST.
- Residential Customers: 1-888-305-3828
- Small Business Customers: 1-877-877-3268
Does Direct Energy have any payment options?
Direct Energy offers a variety of payment arrangements and options, including:
- Equal Payment Plan
- Deferred Payment Plan
- Automatic Payment Program
- In-Person Payment locations
What happens when my agreement runs out with Direct Energy?
Approximately forty-five days before your agreement ends, Direct Energy will send you a letter offering you an opportunity to receive another competitively priced plan
Why should I rely on Direct Energy?
With Direct Energy you’ll have stability because we are part of the largest, most financially stable energy companies in Texas and North America.
Does Direct Energy have its own power generation?
Direct Energy has three power generation plants, utilizes renewable power and, most importantly, provides competitive prices.
What is Direct Energy doing about rising fuel prices?
Direct Energy is continually studying the market and making choices that allow you to select from a variety of products and services.
What does Direct Energy do that is different?
Direct Energy is not just an electricity provider, but a home service company. Direct Energy offers heating, ventilation and air conditioning services like the Essential Service Plan that can help reduce energy usage and help extend the life of the system.
My business spends more than $300,000/year on electricity. What number should I call if I am a large commercial customer?
1-866-547-2722
