Company Fact Sheet

Company Fact Sheet

Facts and Figures

Competitive energy markets delivers significant benefits to North American business and residential customers. By investing in energy efficiency and innovation, and delivering choice in a variety of retail electricity and natural gas products, Direct Energy is supporting the development of tomorrow's energy markets today. We're also investing in power generation and natural gas through our corporate parent, Centrica, to ensure we'll be a stable, long-term partner to the millions of customers we serve in both Canada and the United States.

Who We Are

  • Approximately 6,000 employees across North America with more than six million customer relationships
  • Based on customer numbers, KEMA ranks Direct Energy as the largest competitive retail energy supplier in North America1
  • In 2012 Direct Energy produced US$9.8 billion in revenues and increased profits by 5% to US$256 million
  • Houston Business Journal named Direct Energy as one of the healthiest places in the city to work in 2013, among companies with between 500 and 1,500 employees
  • Direct Energy has been a proud sponsor of the Volunteer Citizen of the Year award in cities across the country, recognizing local leaders for their contributions to their communities
  • Along with Pittsburgh Magazine, Direct Energy has launched the first-ever Small Business Community Heroes Award to honor small business owners' efforts to make their city a better place
  • Direct Energy's Environmental Management System achieved ISO 14001 certification, international recognition for environmental excellence

1KEMA, Retailer Landscape, March 2011

Where We Operate

  • Canada – 10 provinces
  • United states – 46 states (plus the District of Columbia)
  • North American headquarters – Houston, Texas
  • Regional offices
    • Houston, Texas
    • Pittsburgh, Pennsylvania
    • Sarasota, Florida
    • Calgary, Alberta
    • Toronto, Ontario
    • Columbus, Ohio

Our Parent: Centrica plc

  • Direct Energy is wholly-owned by Centrica plc, one of the world's leading integrated energy companies
  • Operates in seven countries
  • More than 34,000 employees worldwide
  • 2012 revenues of £23.9 billion
  • A- Credit rating (S&P) and trades on the London Stock Exchange (CNA)
  • Centrica is a Top 30 FTSE100 company
  • Centrica is listed in the Top 25 companies in the world for carbon emissions disclosure by the Carbon Disclosure Project

Our Operations

Direct Energy Business

  • Third largest commercial & industrial retailer in North America based on customer numbers6
  • Natural gas and electricity sales to small, medium and large sized businesses, public institutions and government
  • Products available in five Canadian provinces and 14 US states plus the District of Columbia

Direct Energy Residential

  • Largest residential energy retailer in North America based on customer numbers6
  • For residential customers: natural gas and electricity pricing plans with fixed and variable price options of varying term lengths
  • Products available in two Canadian provinces and eight US states

Direct Energy Services

  • One of the largest home services companies in North America
  • For both residential and commercial/industrial customers: HVAC (Heating, Ventilation, Air Conditioning) installation and service, plumbing, water heaters, protection plans, building automation, facility maintenance, energy audits, energy management consulting services. Offers business management and operational counseling to independent home services contractors
  • Provides residential home services across the United States under One Hour Air Conditioning and Heating, Benjamin Franklin Plumbing, Mister Sparky, Home Warranty of America, Direct Energy Protection Plans, Airtron and Canada Home Services/Direct Energy Home Services brands
  • Products and services available in 10 Canadian provinces and 46 US states, plus the District of Columbia

Direct Energy Supply & Trading

  • Three natural gas-fired power plants totaling 305 MW
  • Represents about 10% of Direct Energy's competitive power load requirements across North America
  • 1.2 GW of power generation in Texas
  • Represents about 35% of Direct Energy's competitive daily gas requirements across North America
TEXAS POWER GENERATION

Please note: not all products and services are available in every jurisdiction
6KEMA, Retailer Landscape, March 2010
7Combined Cycle Gas Turbine

Community Involvement

Energy Efficiency Innovation

  • Direct Energy has weatherized over 6,000 homes in Houston, TX with an average energy reduction of 12 percent on a typical monthly consumption of 1,200 kilowatt hours
  • Geothermal heating and cooling systems offered in select markets
  • Working with partners Whirlpool, Best Buy, Lennox and OpenPeak, Direct Energy helped develop the Home Energy Manager, a prototype software application set within a user-friendly, touch-screen device
  • Partnered with the Alliance to Save Energy's Green School Program, to help 16 school throughout Pennsylvania cut their electricity costs by 5 to 15 percent
  • Through the Reduce Your Use program, Direct Energy is contributing $100,000 to nonprofits to help them reduce energy use – their videos will be posted on Direct Energy's Facebook page and shared by viewers

Community Care

Direct Energy is committed to supporting organizations in three key focus areas by providing funding, products and services, knowledge, networking and volunteers.

Sponsor of 2013 Volunteer Citizen of the Year awards in 5 states and provinces across North America (Pennsylvania, Ohio, New York, Illinois, and Alberta), as well as the 2013 Junior Citizen of the Year award in Ontario.

As of 2013, Direct Energy administered and provided support for over 37,000 customers through programs such as Neighbor to Neighbor, Low Income Discount Assistance and senior discounts.

Texas Renewable Portfolio Standard is a mandatory obligation (varies by state) to supply a minimum volume of customer load with electricity from renewable electricity sources