Company Fact Sheet

Company Fact Sheet

Facts and Figures

Competitive energy markets deliver significant benefits to North American business and residential customers. By investing in energy efficiency and innovation and delivering choices in a variety of retail electricity and natural gas products, Direct Energy is supporting the development of tomorrow’s energy markets today.

Who We Are

  • Approximately 6,000 employees across North America with more than 6 million customer relationships
  • Based on customer numbers,KEMA ranks Direct Energy as the largest competitive retail energy supplier in North America1
  • In 2013 Direct Energy produced US$11.4 billion in revenues with an operating profit of US$436 million
  • Houston Business Journal named Direct Energy as one of the healthiest places in the city to work in 2013, among companies with between 500 and 1,500 employees
  • Direct Energy has been a proud sponsor of the Volunteer Citizen of the Year award in cities across the country, recognizing local leaders for their contributions to their communities
  • Along with Pittsburgh Magazine, Direct Energy has launched the first-ever Small Business Community Heroes Award to honor small business owners' efforts to make their city a better place

1KEMA, Retailer Landscape, March 2011

Where We Operate

  • Canada – 10 provinces
  • United states – 46 states (plus the District of Columbia)
  • North American headquarters – Houston, Texas
  • Regional offices
    • Houston, Texas
    • Pittsburgh, Pennsylvania
    • Sarasota, Florida
    • Calgary, Alberta
    • Edmonton, Alberta
    • Toronto, Ontario
    • Columbus, Ohio
    • Woodbridge, New Jersey
    • Phoenix, Arizona
    • Harrisburg, Pennsylvania
    • Tulsa, Oklahoma
    • Dayton, Ohio

Our Parent: Centrica plc

  • Direct Energy is wholly-owned by Centrica plc, one of the world's leading integrated energy companies
  • Operates in seven countries
  • More than 34,000 employees worldwide
  • 2013 revenues of £26.6 billion
  • A- Credit rating (S&P) and trades on the London Stock Exchange (CNA)
  • Centrica is a Top 30 FTSE100 company
  • Centrica is listed in the Top 25 companies in the world for carbon emissions disclosure by the Carbon Disclosure Project

Our Operations

Direct Energy Business

  • Third largest commercial & industrial retailer in North America based on customer numbers2
  • Natural gas and electricity sales to small, medium and large sized businesses, public institutions and government
  • Products available in five Canadian provinces and 14 US states plus the District of Columbia

Direct Energy Residential

  • Largest residential energy retailer in North America based on customer numbers2
  • Innovative products to help manage home energy usage, such as the Nest Learning Thermostat™, Honeywell Smart Thermostat and SmartThings™
  • Natural gas and electricity pricing plans with fixed and variable price options of varying term lengths
  • Products available in two Canadian provinces and eight US states

Direct Energy Services

  • One of the largest home services companies in North America
  • HVAC (Heating, Ventilation, Air Conditioning) installation and service, plumbing, water heaters, protection plans, building automation, facility maintenance, energy audits and energy management consulting services. Offers business management and operational counseling to independent home services contractors
  • Products and services available in 10 Canadian provinces and 46 US states, plus the District of Columbia

Please note: not all products and services are available in every jurisdiction
22DNV GL Retailer Landscape, September 2014
Texas Renewable Portfolio Standard is a mandatory obligation (varies by state) to supply a minimum volume of customer load with electricity from renewable electricity sources.

Community Involvement

Giving Circles

  • New employee volunteer program launched in late Q4
  • Direct Energy provides up to $5,000 for Giving Circles employee volunteer hours and fundraising efforts; 6 Giving Circles to date

Community Care

Sponsor of 2013 Volunteer Citizen of the Year awards in 5 states and provinces across North America (Pennsylvania, Ohio, New York, Illinois, and Alberta), as well as the 2013 Junior Citizen of the Year award in Ontario.

As of 2013, Direct Energy administered and provided support for over 37,000 customers through programs such as Neighbor to Neighbor, Low Income Discount Assistance and senior discounts.

Texas Renewable Portfolio Standard is a mandatory obligation (varies by state) to supply a minimum volume of customer load with electricity from renewable electricity sources