Corportate Overview

Corporate Overview

Company Profile

Direct Energy is one of North America’s largest competitive energy suppliers of electricity, natural gas and related services. By investing in energy efficiency and innovation, as well as delivering choices in a variety of retail electricity and natural gas products to home- and business-owners, Direct Energy is supporting the development of tomorrow’s energy markets today. With approximately 6,000 employees, we are active in small and medium business; C&I retail business; as well as home services to ensure we’ll be a stable, long-term partner to the millions of customers we serve both in the United States and Canada. And by securing innovative partners that offer products such as the Nest Learning Thermostat™, Honeywell Smart Thermostat and SmartThings™, Direct Energy is on the cutting edge of new energy saving efforts.


Where We Operate

Direct Energy operates in 10 Canadian provinces and 46 US states plus the District of Columbia, with more than six million customer relationships.

Where we are

Our Operations

In North America, Direct Energy operates under four lines of business.

Direct Energy Business

For commercial and industrial customers (small, medium and large-sized businesses, government, public institutions, and national accounts):

Natural gas and electricity contracts, along with energy efficiency management and services.

Direct Energy Residential

For residential customers

Natural gas and electricity pricing plans with fixed and variable priced options of varying term lengths. Innovative products that help control home energy usage, such as the Nest Learning Thermostat, Honeywell Smart Thermostat and SmartThings.

Direct Energy Services

For both residential and commercial/industrial customers:

Our affiliates, Mr. Sparky, One Hour and Ben Franklin, offer services including HVAC (heating, ventilation, air conditioning) installation and service, plumbing, water heaters, protection plans, building automation, facility maintenance, energy audits and energy management consulting services. We also offer business management and operational counseling to independent home services contractors.

Acquisitions 2011–2014

In the last four years, Centrica/Direct Energy has spent more than $2.6 billion on investments in North America. Recent acquisitions have allowed Direct Energy to expand its customer base and bolster service offerings to provide more competitive home service options.

Please note: not all products and services are available in every jurisdiction.


A History of Impressive Growth

Our commitment is to continue building on our position as one of North America's largest competitive energy retailers.

Timeline

Our Parent: Centrica plc

Direct Energy is wholly owned by Centrica plc, one of the world’s leading integrated energy companies. In 2013, Centrica served over 30 million customers on both sides of the Atlantic, operated in seven countries with over 34,000 employees and posted revenues of £26.6bn. Centrica plc was formed in February 1997 as a result of the demerger of British Gas plc into Centrica plc and BG plc. Centrica holds an A- Credit rating (S&P) and a Moody’s Senior Unsecured A3 rating,* is a Top 30 FTSE 100 company** and a global Fortune 500® company,** and trades on the London Stock Exchange (CNA).


Financial Results

Timeline

*The FTSE 100 Index is a share index of the 100 companies listed on the London Stock Exchange with the highest market capitalization. It is one of the most widely used stock indices and is seen as a gauge of business prosperity for businesses regulated by UK company law. The index is maintained by the FTSE Group, a subsidiary of the London Stock Exchange Group, and is calculated in real time and published every 15 seconds. The global Fortune 500® was published in July 2013. **As of February 5, 2013. © 2014 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. ES NJ ESL-0078/GSL-0088; DEB NJ ESL-0027; DEB MD License IR-437; DES MD Licenses IR-719/IR-791; Texas PUCT Cert. Nos. CPL 10023, WTU 10022, DE 10040, DEB 10011.

www.directenergy.com, October 2014
© 2014 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. ES NJ ESL-0078/GSL-0088; DEB NJ ESL-0027; DEB MD License IR-437;DES MD Licenses IR-719/IR-791; Texas PUCT Cert. Nos. CPL 10023, WTU 10022, DE 10040, DEB 10011.

DER181319-1014