Corportate Overview

Corporate Overview

Company Profile

Direct Energy is one of North America's largest competitive energy suppliers of electricity, natural gas and related services. By investing in energy efficiency and innovation, and delivering choice in a variety of retail electricity and natural gas products to home- and business-owners, Direct Energy is supporting the development of tomorrow's energy markets today. With approximately 6,000 employees, we are active in both midstream, supply and trading, and downstream delivery (electricity and natural gas) to ensure we'll be a stable, long-term partner to the millions of customers we serve in both Canada and the United States.

Where We Operate

Direct Energy operates in 10 Canadian provinces and 46 US states plus the District of Columbia, with more than six million customer relationships.

Where we are

Our Operations

In North America, Direct Energy operates under four lines of business.

Direct Energy Business

For commercial and industrial customers (small, medium and large-sized businesses, government, public institutions, and national accounts):

Natural gas and electricity contracts, along with energy efficiency management and services.

Direct Energy Residential

For residential customers

Natural gas and electricity pricing plans with fixed- and variable-priced options of varying term lengths.

Direct Energy Services

For both residential and commercial/industrial customers:

HVAC (heating, ventilation, air conditioning) installation and service, plumbing, water heaters, protection plans, building automation, facility maintenance, energy audits, energy management consulting services. Offers business management and operational counseling to independent home services contractors.

Direct Energy Upstream & Trading

Gas-fired power generation, natural gas production, wind power purchase agreements, storage and transportation of gas, open market energy procurement (power/gas), proprietary trading, energy auctions, carbon credits and renewable energy credits.

Please note: not all products and services are available in every jurisdiction.

A History of Impressive Growth

Our commitment is to continue building on our position as one of North America's largest competitive energy retailers.


Our Parent: Centrica plc

Direct Energy is wholly-owned by Centrica plc, one of the world's leading integrated energy companies. In 2011, Centrica served over 30 million customers on both sides of the Atlantic, operated in seven countries with over 34,000 employees and posted revenues of £23.9bn. Centrica plc was formed in February 1997 as a result of the demerger of British Gas plc into Centrica plc and BG plc. Centrica holds an A- Credit rating (S&P) and trades on the London Stock Exchange (CNA).

Financial Results