Business Principles

Business Principles

Our Business Principles and Community Involvement

The business principles valued by our company are clear, embraced by employees across the organization, and wholly reflected in our day-to-day operations. They include:

  • Demonstrating integrity in corporate conduct
  • Ensuring openness and transparency
  • Respecting human rights
  • Enhancing customer experiences and business partnerships
  • Valuing our people
  • Focusing on health, safety, and security
  • Protecting the environment
  • Investing in communities

Demonstrating Integrity in Corporate Conduct

We are committed to working within the laws and regulations of all the countries in which we operate. In the absence of adequate laws and regulations, we will adopt recognized international standards of best practice and promote these in our business operations. We also support the 10 principles described in the United Nations Global Compact and will seek to address social, ethical, or environmental matters that may affect our shareholders, employees, customers and neighbors.

We believe that competitive markets can only flourish where there are sound business ethics. Our businesses are judged by what the outside world thinks of us and the way we conduct ourselves collectively. As such, we will assess the implications of our business decisions for all our stakeholders and manage our social, ethical, and environmental impact accordingly. We will avoid conflicts of interest and implement anti-corruption policies and procedures.

Ensuring Openness and Transparency

Open and transparent communications with our shareholders, employees, customers, local communities, and society are important to us, but we also respect commercial confidentiality and the privacy of our employees and customers.

We will provide meaningful and timely communications to stakeholders of our social, ethical, and environmental performance, as this forms part of our business principles, through the annual reporting process and online progress reports. We will not engage in bribery or any form of unethical inducement or payment, even if this would result in Centrica losing a business opportunity.

Respecting Human Rights

We support all aspects of human rights set out in the Universal Declaration of Human Rights (UDHR), which forms the basis of our respect for the communities and societies in which we operate. Human rights considerations affect many aspects of our business activities, from our employment processes and investment strategies, to the health, safety, and security of our people and assets and our goal to contribute positively to communities in which we operate.

Enhancing Customer Experiences and Business Partnerships

We will treat our customers fairly and professionally to deliver good quality customer service based on trust and credibility. We will also work with our customers to ensure they understand how to use our products and services safely and responsibly. We will maintain dialogue with regulators, consumer and industry organizations, and relevant not-for-profit organizations to inform our decision-making and ensure that we provide innovative products and services that are relevant to the markets in which we operate. We will disseminate these principles to our business partners – including sub-contractors, suppliers, and joint venture partners – and will seek to promote their application throughout our supply chain.

Valuing Our People

We value our people and are committed to creating a culture of mutual trust and respect. We will recruit people based on the qualifications and abilities needed to do the job, while promoting diversity and development throughout our business.

We will work with our employees to ensure fair consultation and representation in decision-making, and respect employees' rights to freedom of association and collective bargaining. We will not tolerate any form of discrimination, harassment, or bullying in the workplace.

Focusing on Health, Safety, and Security

The health, safety, and security of our employees, customers, and others who may be affected by our activities are a top priority. We believe that all work-related fatalities, injuries, and illnesses can be prevented, and we are committed to ensuring that all employees work in a safe and healthy way.

Protecting the Environment

We are committed to understanding, managing, and reducing the environmental impact of our activities. In particular, we are committed to playing our full part in the transition to a low-carbon energy future, while ensuring the security of present and future energy supplies. We aim to achieve this by sourcing and producing energy from cleaner sources, reducing wasted energy, and developing and deploying new technology. We aim to maintain our low-carbon position in power generation by developing renewable and low-carbon energy sources that will facilitate the reduction of our carbon footprint.

We are also committed to leading the consumer market for low-carbon energy products and services, helping customers to reduce their energy usage. We recognize that our operations, together with the way we deliver products and services, can have a major impact on the environment. This includes, but is not limited to, the way we produce and use energy, manage our local environment and its biodiversity, operate our fleet of vehicles, and manage the waste we create. We will work with our employees and suppliers to reduce these impacts. In addition we will quantify, measure, and communicate our environmental performance in a rigorous and clear manner.

Investing in Communities

We recognize that strong relationships and long-term partnerships with local communities are fundamental to our sustained success. Wherever we operate, we seek to develop enduring relationships with our neighbors based on mutual trust, respect, and an understanding of our impact. We are committed to providing additional targeted support for our more vulnerable customers.