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In case of power outage or gas leak, please contact your local utility.

Residential Energy

Customer Service

1-855-227-9458

Move Your Service

1-855-227-9458


Email

Customer Service


Postal Service

Direct Energy
Suite 1850, 10303 Jasper Avenue
Edmonton, AB T5J 3N6

Power Outage & Emergency

Natural Gas Distributor

Fortis BC
1-800-663-9911

Business Energy

Natural Gas - Sales and Customer Service

1-866-867-8167

(Mon - Fri: 7:00am-3:00pm PST)


Business Services - Sales

1-888-393-5553

(24 hours a day, 7 days a week)


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Corporate

Residential Energy, Home Services & Corporate

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
1-713-877-3500


Small Business Energy & Large Business Energy

Direct Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923


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EMERGENCY CONTACT INFO Electricity
FortisBC 1-800-663-9911