Customer Voice


Direct Energy Ohio Voice of the Customer

Direct Energy is very active in Ohio. We have four Volunteer Citizens of the Year, we partnered with the Boys and Girls Club of Columbus to help support their Power Hour across the state, we’ve awarded a Cleveland non-profit with a Reduce Your Use grant, helped Columbus non-profits learn more about reducing their use, and […]

Exciting Direct Energy Website Updates!

Exciting Direct Energy Website Updates!

We just received a makeover! If you haven’t had a chance to check out our new look, visit today. At Direct Energy, it is our mission to harness our energy expertise to make a difference in people’s lives. Our new website reflects that, as it’s not just our look that’s changing, it’s the technology, […]

DEB Blog post

In With The New!

At Direct Energy, we love our business customers and we love finding ways to help you do what you do best. Run your business. Last week, we launched a poll question on our Facebook page, asking our community to raise a hand if they are a small business owner. For those of you who said […]

The Direct Energy Customer Voice

In my first blog post, I wrote about how one of the things I love about my job is the ability to focus on Direct Energy’s core mission: to make a difference in the lives of the people and communities we serve. So let’s focus on the people. I often go on the road to […]

Important update about ‘Contact Us’ on

The following is an important message for customers who recently submitted comments to us through Direct Energy’s ‘Contact Us’ portal on our website. It has come to our attention that some comments submitted to this portal were potentially available for viewing on the Internet through certain search engines. We have taken action to ensure that […]

Welcome to the Direct Energy blog!

Welcome to the Direct Energy blog!  This blog is here to help us connect with our customers, gain their feedback and share a little deeper view into Direct Energy with you.  You’ll see articles written by people in different areas of our business who are passionate about what they’re doing at work and in the […]

Walking in Our Customers’ Shoes

A little while ago one of my colleagues asked me to write a blog post about what we are doing to improve customer experience at Direct Energy. I have to admit, my first reaction was a slight sense of dread – neither I nor anyone on my team has ever written a blog before. But […]