Tag: customers

Won’t you be our neighbor?

Neighbors are what make a collection of houses into a community. They’re whom you borrow from when all you have is a half of a cup of sugar but your recipe calls for more. They lent you their lawn mower when yours was out of fuel and the grass was nearing knee high. They drove […]

Our Customers in Texas Love Pre-Paid!

Summer in Texas brings some of the best things in life… brighter days, summer vacations and hours at the beach or pool! But it also brings higher temperatures and higher electricity bills as energy consumption increases. To help combat rising energy costs, Direct Energy is offering a new way to pay designed to help Texans regain control of […]

Important update about ‘Contact Us’ on DirectEnergy.com

The following is an important message for customers who recently submitted comments to us through Direct Energy’s ‘Contact Us’ portal on our website. It has come to our attention that some comments submitted to this portal were potentially available for viewing on the Internet through certain search engines. We have taken action to ensure that […]

Don’t let the heat burn a hole in your wallet!

Don’t let the heat burn a hole in your wallet!

Say hello to shorts, tank tops, and flip flops because summertime has officially started today! As we all look forward to hanging out poolside, brighter days and summer vacation it is important to keep in mind that summer heat also means higher energy consumption. “Recent temperatures have been through the roof, and with the kids […]

Welcome to the Direct Energy blog!

Welcome to the Direct Energy blog!  This blog is here to help us connect with our customers, gain their feedback and share a little deeper view into Direct Energy with you.  You’ll see articles written by people in different areas of our business who are passionate about what they’re doing at work and in the […]

Walking in Our Customers’ Shoes

A little while ago one of my colleagues asked me to write a blog post about what we are doing to improve customer experience at Direct Energy. I have to admit, my first reaction was a slight sense of dread – neither I nor anyone on my team has ever written a blog before. But […]