Due to a recent system upgrade, some customers in Texas may receive delayed monthly bills. We have been working hard to correct the error for those customers who have been impacted. If you have not already received your bills for the past months usage, you should be receiving them soon.
We are always prepared to work with our customers and have options available for bill payment arrangement due to the close timing of the invoices. Please call us on 1-855-291-5740 to discuss ways in which we can help you with available payment options.
We apologize for any inconvenience or confusion this may have caused and we thank you for being a Direct Energy customer.