The Direct Energy Customer Voice

In my first blog post, I wrote about how one of the things I love about my job is the ability to focus on Direct Energy’s core mission: to make a difference in the lives of the people and communities we serve.

So let’s focus on the people.

I often go on the road to talk to our employees and get their feedback. Some of the most insightful takeaways are the ideas that are brought to the table by those that spend every day speaking to our customers.

This is what I recently heard at one of our call centers in Forty Fort, Pennsylvania. A gentleman raised his hand and said, “Yesterday, I had five calls from people who had trouble signing up for service on our website.” After that man raised his hand, the floodgates opened and everyone had an idea about how we could better serve our customers.

Conversations like these were the driving force behind this series. As an organization, we need to hear the voice of our customers all the time, we need firsthand information about what you want and need. We are here to offer up a choice in products and see what works best for you.

I believe that one of the most powerful ways of hearing our customers’ undistorted voice is by inviting them to the table, and simply asking them.

So, I am asking you. We want your constructive, straightforward feedback on the ways that we can truly make a difference.

It’s our mission to make a difference and we can’t wait to hear from you. Leave a comment below.