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Frequently Asked Questions

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Looking for Direct Energy near You?

Find out where you can find Direct Energy offices and Home Service locations.

Location Map

Still Need Help?

In case of power outage or gas leak, please contact your local utility.

Residential Energy

Sign Up

1-888-909-3526

Customer Service

1-888-909-3526

Move Your Service

1-888-909-3526


Email

Customer Service


Fax

1-800-457-9686


Postal Service

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046


PURA Contact Information

State of Connecticut Public Utilities Regulatory Authority
Phone: 1-800-382-4586 (toll free) or 1-860-827-1553
Ten Franklin Square, New Britain, CT 06051
pura.information@ct.gov

Power Outage & Emergency

Electricity

Connecticut Light & Power

1-800-286-2000

United Illuminating Company

1-800-722-5584

Small Business Energy

Sign Up

1-866-348-4193

Hours: Mon - Fri 8am-6pm EST


Customer Service

Electricity

1-888-925-9115

Hours: Mon - Fri 8am-6pm EST


Natural Gas

1-800-437-7265

Hours: Mon - Fri 8am-5pm EST


Email

Sign Up

Customer Service


PURA Contact Information

State of Connecticut Public Utilities Regulatory Authority
Phone: 1-800-382-4586 (toll free) or 1-860-827-1553
Ten Franklin Square, New Britain, CT 06051
pura.information@ct.gov

Large Business Energy

Request a Quote

1-888-925-9115

Hours: Mon - Fri 8am-5pm EST


Customer Service

Electricity

1-888-925-9115

Hours: Mon - Fri 8am-6pm EST


Natural Gas

1-800-437-7265

Hours: Mon - Fri 8am-5pm EST


PURA Contact Information

State of Connecticut Public Utilities Regulatory Authority
Phone: 1-800-382-4586 (toll free) or 1-860-827-1553
Ten Franklin Square, New Britain, CT 06051
pura.information@ct.gov

Home Services

Benjamin Franklin

1-800-471-0809


Direct Energy Protection Plans

1-855-261-9822


Mister Sparky

1-800-595-8644


One Hour Heating & Air Conditioning

1-800-574-1725

Corporate

Residential Energy, Corporate

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
1-713-877-3500


Home Services

Direct Energy
80 Allstate Parkway
Markham, ON L3R 6H3
1-800-266-3939


Business Energy

Direct Energy Business
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923


Direct Energy Business
1 Hess Plaza
Woodbridge, NJ 07095
1-800-437-7265


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EMERGENCY CONTACT INFORMATION

In case of a power outage or downed line, contact your local utility. If your utility is not listed below contact 9-1-1.

Connecticut Light & Power1-800-286-2000
United Illuminating Co.1-800-722-5584