*Residential customers will receive a $100 prepaid debit card. There is no restriction on the number of times the card may be used (up to a maximum of $100). The card cannot be exchanged for cash. Offer is valid until December 31, 2013. Cannot be combined with any other offer and is available to new customers only who enter into a rental water heater contract with Direct Energy. ®MasterCard and the MasterCard logo are registered trademarks of MasterCard International Incorporated. Cards are issued by Citibank, N.A. pursuant to a license from MasterCard International and managed by Citi Prepaid Services. Cards will not have cash access and can be used everywhere MasterCard debit cards are accepted. ** - If existing venting or piping is not suitable for installation or if changes are required to meet gas code requirements, additional installation and material costs will apply and are payable by the customer. †Some limitations apply in the following circumstances: i) if damage is caused by customer, ii) repairs are necessary because of use for which the water heater was not intended, iii) if water heater requires flushing, de-liming or other repairs from hard water conditions, or iv) where venting or piping requires cleaning, repair or replacement. ®Reproduced with permission of the Minister of Natural Resources, Canada 2013. ^ - up to $150 in total drop-off or termination fees will be paid by Direct Energy. Customer responsible for providing proof of fees. 1 - Available to Direct Energy Heating/Cooling protection plan and/or rental water heater customers whose equipment is not operational (i.e. – no heat, cooling or hot water). On average Direct Energy attends to furnace, air conditioner or water heater non-operational calls 90% of the time the same day.