We do more than just provide electricity – we stick with our customers every step of the way. Today's economy and record-breaking temperatures make it challenging for them, which is why we are glad to fund the Neighbor-to-Neighbor program.
Direct Energy has increased its annual contribution to its bill-assistance program by 20 percent to $600,000. This bill-assistance program helps families who are struggling to pay their electricity bills.
Rita, a 62-year-old Direct Energy customer, faced tough choices earlier this year when her unemployment benefits ran out.
I couldn't afford my medication for diabetes and high blood pressure. I'm doing without a lot of things just to get by. Thank God for this program. It helped me survive.
Customers may contribute to the Neighbor-to-Neighbor program by checking the "bill assistance" box on their monthly bill, located on the tear-off portion of the bill just below the total due. Online-paying customers can help fund this program by checking the "bill assistance" box located under the payment amount in Step 1 and entering the amount they would like to contribute.
Through a local community action agency, those who qualify for the Neighbor-to-Neighbor program may receive up to $600 in assistance during a calendar year. Each agency screens applicants and determines who will receive assistance. To qualify, recipients must be Direct Energy customers, reside at the service address and be financially responsible for monthly electricity expenses. They also must meet the income eligibility criteria.
For more information, contact a local community agency.