Frequently Asked Questions

At Direct Energy, we welcome the opportunity to address any comments, queries, and concerns you might have about your electricity and/or home services account. Thus, we've created this Frequently Asked Questions (FAQs) area so that we can answer as many common questions as possible so that you receive the attention and care you deserve as a Direct Energy Customer.

Please select your state of residence below so that the FAQs you view are applicable to your situation. If you have a question for us that you do not see in the FAQs, please e-mail us at so that we can help. And if enough of your fellow customers have this same question, it will be added to the FAQs in the future.

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