Frequently Asked Questions

At Direct Energy, we welcome the opportunity to address any comments, queries, and concerns you might have about your electricity and/or home services account. Thus, we've created this Frequently Asked Questions (FAQs) area so that we can answer as many common questions as possible so that you receive the attention and care you deserve as a Direct Energy Customer.

Please select your state of residence below so that the FAQs you view are applicable to your situation. If you have a question for us that you do not see in the FAQs, please visit our Contact Us page so you can find the contact information for your region.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.