Customer Support

Ontario Customer Support

FAQs, Contact Information, and more

We're honored that you've selected Direct Energy as your retail electricity provider in Ontario. Thus, we strive to bring you the best possible customer care available.

This page serves as the hub for all of our online customer care resources. We want to make sure that you have access to all of the information you might need, want, or desire as a Direct Energy customer. For your convenience we've put together a comprehensive collection of links.

Customer Care

So, you have questions about your service quality, billing, or other customer service concerns? We want to help with that! Click the appropriate link below to receive the customer care you need from Direct Energy.