Providing quality energy and home services to Ontario and throughout North America is bedrock of our business. Since 2000, the Direct Energy brand has developed into one of North America's largest providers of home services, natural gas, and electricity.
We want the name "Direct Energy" to be associated with reliability, customer service, and top-notch products. Our staff is among the best trained in the industry, as we consistently invest in upgrades to training facilities and material. Our top priority is to deliver outstanding customer service to our customers.
We offer the following products and services:
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Our people bring Direct Energy to life everyday. Without the best team, we couldn't fulfill our goal of delivering expert care in all we do.
We have over 700 highly-trained, licensed Technicians who are trained on all makes and models of the equipment they service. That expertise combined with the most up-to-date diagnostic and communications equipment, helps ensure you'll receive the expert care you've come to expect.
Our Energy Management Consultants will visit your home, assess your needs and provide a free, no-obligation quote with recommendations to make your home more energy efficient.
They'll give you straightforward advice and will let you know what you may or may not need for your home.
Support Center Agents
Our team of Support Center Agents complete extensive training to help ensure your calls are handled effectively from answering questions to booking a sales or service call.
Our Commitment To Training
Training is an important component to ensuring our teams can deliver expert care to each and every customer. We invest hundreds of thousands of dollars every year in a comprehensive training program and facility. Our commitment is clear – our employees dedicated.
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