Our Customers' Letters

FEB 23, 2013.

I would like to take this time to commend Paul Antoniak for the duct cleaning work he did in our home. He was thorough and courteous.

Christine K, Georgetown

MAY 31, 2012.

Although we know you were not the least expensive company and we were certainly in no hurry to buy an air conditioner in February, Dean earned our trust and we purchased an air conditioner from your company.

Maureen C, St. Catharines, ON

FEB 22, 2012.

I know I made the right decision. I look forward to enjoying many years in my home with worry free heating.

Hema N, Toronto, ON

FEB 6, 2012.

We awoke on a freezing morning in December to no heat and called a local furnace company. The salesman came right away but only to inform us that they could not install for several days and that we should just have a fire for warmth, as if that would keep our 2400 sq. ft home warm. So we called Direct Energy.

Fiona and David W

FEB 2, 2012.

After gathering information and various quotes, it was presented to me by a co-worker that I contact your company, an obvious choice that I had somehow overlooked. It is now imperative of me to write you a letter of information in regard to the impressive service that I received from Direct Energy.

Thom W, Peterborough, ON

JAN 24, 2012.

Since an energy audit had to be done, he offered to do it the next day. Once again he explained all the steps involved and answered all the questions. He was also kind enough to register her right then and there for the government grant program.

Lynne B, Scarborough, ON

AUG 18, 2011.

They took very good care to keep the area clean even though they were removing a very old and dusty furnace. I was especially pleased with Justin's thoughtfulness and care when he installed the furnace intake and exhaust in our garden and also the time he took to show us how the new thermostat operated.

Ed and Marjorie O

AUG 17, 2011.

I must say that Direct Energy delivered its 8-Point Promise. The caliber of workmanship and the care with which the whole project was carried out was outstanding.

AS, East York, ON

AUG 15, 2011.

I am writing to tell you how thoroughly pleased we were with Direct Energy's service in both selecting an air conditioner and in its installation. Mr. Ryan Anderson, your energy management consultant, was very helpful, friendly and professional...

Gail W, Barrie, ON

We are very satisfied with the whole process with Direct Energy in regards to the installation of the new furnace, AC system and hot water heater. The explanation of your products and the discussion of our options at our first meeting and with the follow up calls were all great.

Dave & Ingrid D, Oakville, ON

He was excellent in explaining in layman simple language, how upgrading to my new furnace would be a benefit both in terms of improving the environment in my home but also financially (especially with the rebate and saving power/energy over the long-run).

LK, Newmarket, ON

Duct Cleaning Chris (Duct Cleaning Person) was a friendly and polite worker and very knowledgeable in the process of his work. He took great care moving the bulky equipment in awkward areas of my basement.

LK, Newmarket, ON

The installation crew worked non-stop, in cramped conditions, to complete the job yesterday. They even cleaned up and took away all of the old obsolete parts and equipment...

Paul M, Toronto, ON

I have never seen such excellent work! Rob and Chris worked on our furnace, A/C and tankless water system for two days. Their work was clean and so much better than the previous installation by a competitor.

Ron B, Ottawa, ON

We had one of those....you know it is going to happen but you hope it never will experiences......OLD furnace finally giving up the ghost/breaking down and best option was to replace it.

Gord S, Kanata, ON

I recently bought the plumber's insurance through Direct Energy, I really cannot tell you how great this service is! Being the sole homeowner, it gets very difficult to maintain a home and deal with all the little things that could and do go wrong.

Manuela F