Total Comfort Guarantee

Total Comfort Guarantee

Our guarantees

We're so sure the system we install will make your family comfortable, we Guarantee it!

We Guarantee that the system we install is sized correctly for your home's current design and will maintain a temperature of 21°C in winter and 25°C in the summer with no more than a three degree variance, during operation, at your thermostat.

If the temperatures above are not achieved, at the thermostat, we will make any necessary modifications or repairs, at no additional charge to you, as well as provide you with recommendations to better manage the temperature in your home.

Environmental Focus Guarantee

In 2010, Direct Energy achieved ISO 14001 certification for our Environmental Management System which is focused on reducing the environmental impacts of our daily operations.

We Guarantee to keep as much waste as possible, resulting from your installation, out of landfills. We will take away your old equipment and recycle the metal, the circuit board, the plastic venting pipe, the cardboard, the batteries and if you've upgraded your thermostat, we will recycle the old one – including the mercury.

We Guarantee we'll help protect the ozone by recovering the old refrigerant, in compliance with regulatory requirements, when working on your air conditioner.

At Direct Energy, we are committed to operating in an environmentally responsible way.

No Surprises Guarantee

Our Energy Management Consultants will provide you with an outstanding experience utilizing our "perfect visit" consultative sales approach. They work with you to decide on a new home comfort system that will provide years of comfort, efficiency, and longevity for your family.

This Guarantee is based on the combination of Direct Energy's technical training and the application of the ethical standards within the Canadian Professional Sales Association training.

Our No Surprises Guarantee protects you from any additional costs for the installation of your new heating and cooling system.

At Direct Energy, the price we quote is the price you pay...Guaranteed!

No Lemon Guarantee

If the compressor in your air conditioner fails in the first five (5) years after you purchased it, we don't just replace the compressor, we install a completely new air conditioner and give you a brand new five (5) year No Lemon Guarantee.

If the heat exchanger in your furnace fails in the first five (5) years after you purchased it, we don't just replace the defective heat exchanger, we install a completely new furnace and give you a brand new five (5) year No Lemon Guarantee.

Property Protection and Client Respect

Our installation crews are highly skilled, have great workmanship and have positive attitudes. They will respect and take great care to protect your property while in your home.

They will courteously answer any questions or concerns and leave your home as neat as they found it.

If they fail to do any of the above, we will give you two (2) years of maintenance protection on your new equipment at no charge to you.

Repair and Maintenance Service
1-866-373-1786