Cooling Protection Plan

Cooling Protection Plan

Safeguard your equipment

Parts and Labor Protection – breakdown coverage for your Air Conditioner

Cooling Protection Plan – $14.99/mo.

A breakdown always happens when you least expect it and can be very costly. A faulty fan motor replacement alone can cost an average of $697*. Don't be caught off guard!

Our Plan Includes:

  • Unlimited number of service calls
  • 365/24/7 Support center to take your calls
  • Access to 700 highly trained, licensed technicians
  • Same Day Service – Just call by 5pm and we'll be there as fast as the very same day!**
  • After-hours/weekend repairs at no extra cost to you


  • Electric powered Central Air Conditioners
  • Any make, model or year
  • Plan provides cover for all parts within the Cooling Unit casing, subject to the exclusions below
  • Replacement of your thermostat

Exclusions (For eligible cooling units)

  • Parts & Labor responsibility for compressor unit or condenser coil is limited to $500 per year of coverage
  • Ancillary Equipment such as Furnaces, Humidifiers and Air Cleaners
  • Cost of refrigerant recovery, vacuuming & refill

Please read the full Terms and Conditions (PDF)

* Estimated price may vary by depending on model of equipment.
** Available to Direct Energy's Cooling Protection Plan customers whose equipment is not operational (i.e., no cooling). On average, Direct Energy attends to air conditioner non-operational calls 90% of the time on the same day.
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Protection Plan
Sign-Up For A Protection Plan

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