Water Heater Rental

Worry-Free Water Heater Rental

Relax, we've got you covered.

Receive a FREE $200* Prepaid MasterCard® With Every New Rental

Direct Energy has a 55-year history of providing quality rental water heaters, expert installation and reliable service. We believe that hot water should be worry-free. That's why we offer high-quality, energy-efficient water heaters designed to do one thing: work so well you don't have to think about them.

Direct Energy has a support center available to take your call 24/7 along with a team of 700 highly-trained, licensed technicians available to get your water heater operating as quickly as possible.


Buying vs. Renting

There's more than just the purchase price to consider when making the decision between buying or renting a water heater. There could be additional costs in money, time and peace of mind. Here are just a few to consider:

Your Money

  • Installation Fees
  • Diagnostic Charges
  • Parts and Labor Costs

Your Time

  • Spent searching for a reputable contractor after warranty ends

Peace of Mind

  • Warranty coverage fine print
  • Parts and Labor Exclusions
  • Length of Time parts are covered
  • Who do you call for repairs?

With 1.4 million customers, we are the largest provider of rental water heaters in Ontario. We are committed to providing competitive rental rates, consistent and reliable service and striving, everyday, to delight our customers.


What You'll Enjoy

With our units, you'll enjoy:

  • FREE Installation1
  • HIGHLY-TRAINED – 700 Licensed Technicians
  • COMPETITIVE – Monthly rental rates
  • RELIABLE – Fast and Reliable Service
  • EXPERT – Installation
  • NO CAPS – On the Number of Repairs
  • PROTECTION – Parts and labor Coverage for repairs
  • STABILITY – Of one of the largest Home Services Providers in North America
  • SUPPORT CENTER 24/7 ready to take your call
  • TRANSFERABLE – To the next owner should you sell your home

Costly Repairs

Breakdowns always happen when you least expect it and can be very expensive. The chart below provides a quick overview of just some of the costs associated with typical repairs.

Typical Water Heater Repairs2
Parts (Rental Tank) Parts and Labour Costs (Customer Owned Tank)
Ventor Motor $0.00 $672.25
Gas Valve $0.00 $697.00
Flame Sensor $0.00 $342.25
Thermocouple $0.00 $177.50

1If existing venting or piping is not suitable for installation or if changes are required to meet gas code requirements, additional installation and material costs will apply and are payable by the customer.
2Some limitations apply in the following circumstances: i) if damage is caused by customers, ii) repairs are necessary because of use for which the water heater was not intended, iii) if water heater requires flushing, de-liming or other repairs from hard water conditions, or iv) where venting or piping requires cleaning, repair or replacement.? Available to Direct Energy?s Rental water heater customers whose equipment is not operational (i.e. ? no hot water). On average, Direct Energy attends to water heater non-operational calls 90% of the time the same day.? Up to $150 in total drop-off or termination fees will be paid by Direct Energy. *Residential customers will receive a $200 prepaid debit card. There is no restriction on the number of times the card may be used (up to a maximum of $200). The card cannot be exchanged for cash. Offer is valid until December 31, 2014. Cannot be combined with any other offer and is available to new customers only who enter into a rental water heater contract with Direct Energy. ®MasterCard and the MasterCard logo are registered trademarks of MasterCard International Incorporated. Cards are issued by Citibank, N.A. pursuant to a license from MasterCard International and managed by Citi Prepaid Services. Cards will not have cash access and can be used everywhere MasterCard debit cards are accepted. Cannot be combined with any other offer. Direct Energy reserves the right to change or cancel this offer at any time without prior notice.

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Water Heater Rental
1-877-334-1846
Repair & Maintenance Service
1-800-266-3939
Business Customers
1-855-376-4130
Visit Direct Energy
Commercial Website

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