How Billing Works

For customers that receive a bill from Enbridge Gas Distribution

If your local gas utility is Enbridge Gas Distribution, you will receive a monthly statement from Enbridge that includes your Direct Energy monthly charge for the rental water heater.

For customers that receive a bill from Direct Energy

If your local gas utility is another company (e.g. Union Gas), then you will receive a monthly statement from Direct Energy that includes your rental water heater charge.

You will find your account information, billing summary and customer communications on your Direct Energy bill. To view a sample of the Direct Energy bill or to sign up on our Pre-authorized Payment Plan, please click on the links below.

Our Rental Specialists can answer your questions, walk you through the installation process and tell you more about the great products Direct Energy has to offer. Contact us today.


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