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Frequently Asked Questions

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Looking for Direct Energy near You?

Find out where you can find Direct Energy offices and Home Service locations.

Location Map

Still Need Help?

In case of power outage or gas leak, please contact your local utility.

Residential Energy

Sign Up

1-855-461-1926

Customer Service

1-888-734-0741

Move Your Service

1-888-734-0741


Email

Customer Service


Fax

1-800-457-9686


Postal Service

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046

Power Outage & Emergency

Electricity Utility

Duquesne Light

1-412-393-7000

Duquesne Light (Toll Free)

1-888-393-7000

Med-Ed

1-888-544-4877

PECO

1-800-841-4141

Pennsylvania Power & Light (PPL)

1-800-342-5775

West Penn Power

1-888-544-4877

Natural Gas Utility

Columbia Gas of Pennsylvania

1-888-460-4332

Small Business Energy

Sign Up

1-866-348-4193

Hours: Mon - Fri 8am-6pm EST


Customer Service

Electricity

1-888-925-9115

Hours: Mon - Fri 8am-6pm EST


Natural Gas

1-800-437-7265

Hours: Mon - Fri 8am-5pm EST


Email

Sign Up

Customer Service


Large Business Energy

Request a Quote

1-888-925-9115

Hours: Mon - Fri 8am-5pm EST


Customer Service

Electricity

1-888-925-9115

Hours: Mon - Fri 8am-6pm EST


Natural Gas

1-800-437-7265

Hours: Mon - Fri 8am-5pm EST


PURA Contact Information

State of Connecticut Public Utilities Regulatory Authority
Phone: 1-800-382-4586 (toll free) or 1-860-827-1553
Ten Franklin Square, New Britain, CT 06051
pura.information@ct.gov

Home Services

Benjamin Franklin

1-800-471-0809


Direct Energy Protection Plans

1-855-261-9822


Mister Sparky

1-800-595-8644


One Hour Heating & Air Conditioning

1-800-574-1725

Corporate

Residential Energy, Corporate

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
1-713-877-3500


Home Services

Direct Energy
80 Allstate Parkway
Markham, ON L3R 6H3
1-800-266-3939


Business Energy

Direct Energy Business
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923


Direct Energy Business
1 Hess Plaza
Woodbridge, NJ 07095
1-800-437-7265


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EMERGENCY CONTACT INFO

In case of a power outage, downed line or natural gas leak, contact your local utility. If your utility is not listed below contact 9-1-1.

Electricity
Duquesne 1-412-393-7000
Duquesne Toll Free 1-888-393-7000
Met-Ed 1-888-544-4877
PECO 1-800-494-4000
PPL Electric Utilities 1-800-342-5775
West Penn Power 1-888-544-4877

Free Power on Saturdays
PPL Electric Utilities 1-800-342-5775

Natural Gas
Columbia Gas
of Pennsylvania
1-888-460-43327