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We believe in providing proactive customer care to our great customers whenever they have questions. That's why we strive to bring you the answers you need when you need them most. We've assembled a collection of key Frequently Asked Questions across a variety of themes, as well as provided links regarding electricity service in general.

Frequently Asked Questions


We're proud to have inquisitive customers who like asking questions to learn about their electricity service. Because you're not the only customer who's contacted us for assistance, we've created our helpful FAQ section to help address customer concerns. Since other customers may have asked the same questions, chances are we've posted the answer here!

More FAQ's

Looking for Direct Energy near You?

Find out where you can find Direct Energy offices, Home Service locations, and Payment locations.
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Still Need Help?

If you weren't able to locate the appropriate question or the answer you needed in the FAQ section, we still want to help. Below is a list of links to phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact your local utility company for your area.

Residential Energy

Sign Up

Power to Go Prepaid

1-855-461-1926

All Other Electricity Plan

1-855-461-1926


Customer Service

Power to Go Prepaid

1-877-866-6601

All Other Electricity Plans

1-888-305-3828


Move Your Service

1-888-305-3828


Multi Family Program

Residential Customers

1-888-552-5596

Apartment Owners

1-888-567-8444


Email

Customer Service


Fax

1-800-346-2233


Postal Service

Direct Energy
PO Box 660896
Dallas, TX 75266-0896

Power Outage & Emergency

Electricity Utility

CenterPoint

1-800-332-7143

Oncor

1-888-313-4747

TNMP

1-888-866-7456

Small Business Energy

Sign Up

1-855-814-7394

(Mon - Fri: 8:30am-5:30pm EST)


Customer Service

1-888-925-9115

(Mon - Fri: 8:00am-6:00pm EST)


Email

Sign Up

Customer Service


Bill Pay

Western Union

1-888-329-7906

Pay Online with My Account

Large Business Energy

Request a Quote

1-888-925-9115

(Mon - Fri: 8:00am-5:00pm EST)


Customer Service

1-888-925-9115

(Mon - Fri: 8:00am-6:00pm EST)


360Direct™ Energy Management Services

1-855-619-9381

(Mon - Fri: 8:00am-5:00pm EST)


Email Large Business Energy

Sign Up

Customer Service


Email 360Direct™

Sign Up

Customer Service


Bill Pay

Western Union

1-888-329-7906

Pay Online with My Account

Home Services

Airco Mechanical

1-512-634-8049


Airtron Austin

1-512-821-3163


Airtron Dallas

1-972-276-2117


Airtron Houston

1-281-996-5857


Airtron San Antonio

1-210-650-3373


Benjamin Franklin

1-800-471-0809


Direct Energy Protection Plans

1-855-261-9822


Mister Sparky

1-800-595-8644


One Hour Heating & Air Conditioning

1-800-574-1725

Corporate

Residential Energy, Corporate

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
1-713-877-3500


Home Services

Direct Energy
80 Allstate Parkway
Markham, ON L3R 6H3
1-800-266-3939


Small Business Energy & Large Business Energy

Direct Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923


Twitter

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EMERGENCY CONTACT INFORMATION

In case of a gas leak or other gas emergency, contact your local utility. If your utility is not listed below contact 9-1-1.

CenterPoint Energy 1-800-332-7143
Oncor Electric Delivery Co. 1-888-313-4747
Texas New Mexico Power 1-888-866-7456
AEP Texas Central Company 1-866-223-8508